Reenvio de correos
Necesito a nivel de código, reenviar los correos que le llegan a los usuarios.No puedo configurar los reenviadores, ni puedo utilizar los sending del correo.Solo se me ocurren soluciones a nivel de...
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Track time spent per case
Hello. I am new to osTicket. I am trying to create a field that allows the agent to enter time spent on the ticket. Any help to point me to the right direction would be very helpful.Please see image...
View Articlemail custom values
I need help, add a field in the "new ticket alert" eg :% { Ticket.Custom_values } how can I do it?----necesito ayuda, en agregar un campo en el "new ticket alert" por ejemplo...
View ArticleFacebook integration plugin
I have created a Facebook integration plugin that allows customers to create tickets by sending messages to a Facebook page. When the staff answers the response will be posted back to Facebook so the...
View ArticleLanding Homepage
When I insert an image, I do not keep it, as I can do to present it as an image and not as a file. only the name of the file is displayed. xxx.png
View Article[Plugin] Equipment Management
Rewritten as a plugin for OSTicket 1.9.2This plugin allows to track equipment status along with the ticket. Features equipment status levels, tickets history for a particular item and tracking...
View ArticleUse existing connection to DB
I am trying to connect to the DB to run a SQL query just after creating a ticket through the API. I don't want to have to include the DB connection details when they are already in use during the new...
View ArticleDisable auto-claim on reply
Hello,What code do I comment out to disable the auto-claim on reply feature? We need unassigned tickets that were closed to remain unassigned when reopened.In other words, disable the "Reopened...
View ArticleDo not Send email to user by default
Hi,I have unckecked the default option of "Send email to user" when you open a new ticket, so in case you want to do that, you need to put the tick in the checkbox. For doing so, you have to leave the...
View ArticleReplace the Noreply@zendesk.com to customer's email
Dear everyone;I am a osticket lover and in the same time our website using zendesk as live chat / off line message tool.zendesk its good for live chat, and for offline message, we redirected it to the...
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Unable to Edit ticket if not changing duedate on overdue ticket
We had a few tickets that we noticed that the filters didn't place them in the right help topic. I went in to edit the help topic and was greeted with an error saying I couldn't save the changes as the...
View ArticleMaking SLAs ignore weekends/holidays?
Hey all,Using OST1.9.14, is there now a way to make SLAs ignore weekends and holidays? I saw one other thread on this from 2013, with v1.7, but nothing newer. My boss would like SLAs to automatically...
View ArticleEmail reply to ticket > osTicket 1.10.4
Hello,If anyone is interested in some (paid) mod/customization work I need to be able to:User reply to ticket via e-mail (most likely Outlook) > message append to ticketAgent reply to ticket via...
View ArticleHow to get all Ticket using API?
It would be great to offer a API to get tickets that match some filters, reply to a ticket, get departments, etc... (something like osticket-soap-mod SOAP implementation by cyberde) This let the users...
View ArticleIIS, SSO and normal-login, no Public Registration with Automatic User...
My setup is Windows Server 2012 R2 with IIS 8.5 which hosts the osTicket install and my authentication back-end is a Microsoft Active Directory accessed via LDAP using the "LDAP Authentication and...
View ArticleShow ticket thread on email to client
I am trying to show all old messages in a ticket in Response email template.I tried this MOD http://osticket.com/forum/discussion/7627/mod-show-ticket-thread-on-email but its written for osticket 1.6.x...
View Articlehow to add a new state "pending" in osTicket (v1.10.1)
how can I create a new state "pending" to add to the existing list of "open", "close", "archived" and "deleted". thanks
View ArticleV1.10-rc3 LDAP Authentication and Lookup
I know this has been seen before, but the LDAP Authentication and Lookup plugin is broken due to php5 security update.I'm trying to set it up to authenticate to our Active DirectoryThis results in a...
View ArticleSame email
I am being presented with the case that several people from the same organization use the same email. Is it possible that when you create a new ticket, you can use the same email, but distant person?
View ArticleModify a Ticket Number After It Has Been Opened
I have a need to be able to update a ticket number after it has been opened. This will allow me to match a ticket number from another system. Is there anyway to do this easily?
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