How to add an email verify field
Does anyone know of a simple way to add an email verification field on the open ticket form. More specifically I need two email fields presented to the client, and if the email address entered in both...
View ArticleHow to make v1.9.14 Open ticket form responsive
Is there a way to make the open ticket form in OST v1.9.14 responsive without implementing a complete new templating system like DMT, Awesome, etc?I don't care about the admin panel since our agents...
View Articlehow to add columns to ticket list and to user list?
Basically, I need more columns on ticket list. Eg column 'status'.The same with user list. Eg 'Organisation'.I use osTicket 1.9.2
View ArticleAdd external link outside to the main menu in class.nav.php
My apologies if anyone has done this, as I've searched for weeks trying to find the answer. On the landing page on the Main Menu, there is Support Center Home.... Open A New Ticket... Check Ticket...
View ArticleResizing form data field to hold many addresses
Hello, I am trying to list many addresses/location for the user to select from the landing page when opening up a ticket and I cannot find the right location in the PHP name to update in the form area?...
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Add Skype / Twitter field to landing page?
osTicket v1.9.8.1Hi.Anybody know if there's a way to add an extra field to the landing page without hacking the HTML and MySQL? Because of our international customers, I'd like to add a Skype/Twitter...
View ArticleTicket Statistics - Date Picker
Hi Guys,I was hoping I might be able to modify the dashboard.php and the report timeframe fields.Currently, the first field is a date picker but the second is a static drop down list of intervals (Up...
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How to domain mapping fileds on osTicket?
Hi Guys,I need to create some fields on contact information. From ADs Mobile attribute is 'mobile' and Department is 'department'. So how can I mapping this fields into Contact Information. see picture...
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Our customer osTicket build
My employer has recently started using osTicket, and I've been making modifications to it ever since.A couple have been released at https://github.com/c0nfus3d/osticket-modsJust wanted to share a...
View Articleost_file_chunk table management
Hello community,I'm running osTicket 1.9.12 on xampp infrastructure on Win 2008 Server, and as in the title, I need to face the problem of manage the ost_file_chunk table. Saving attachment on db is a...
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Osticket - TimeMod - help
Hi,I installed this great mod (TimeTracking) i have discovered on this thread : http://osticket.com/forum/discussion/78064/time-spent-manual-mod/p2So i downloaded from here :...
View ArticleCompletar información de Formulario general según el tema de ayuda seleccionado
¿Alguien ha realizado modificaciones para que se pueda completar la información de los campos "Asunto" y "Cuerpo del Mensaje" con ciertos valores y de manera automática según el tema de ayuda...
View ArticleCustom Ticket Form
How can i create a custom ticket? I know there is a spot to create a custom form but not sure how to access the new form after i created it, Also how can i modify the menu so they have easy access? We...
View Articleusers can edit form fields
Hello everyone!from the title you might have guessed what this is about :)what I want is just that a user can edit the form fields in a ticket even if it's already submitted.is there a function for...
View ArticleReporting Mod Where in the world is Scottro
Does anyone know how to get in touch with Scottro directly? I paid for his reporting mod and never received anything from him. I posted on his website and even sent him a message here and getting...
View ArticleChange Status automatically
I saw this post on how to automatically change the status when a client replies to an email - but it's for an older version.I was wondering if someone has found a way to do this in c1.10-rc.3?
View Article1.10 How to add Full Name Tab to Tickets
When you create a ticket it asks for Full Name. However when you are on the tickets screen it only lists Number, Last Updated, Subject, From, Priority, and Assigned to.I would like to see the Full Name...
View ArticleosTicket 1.10 - Language Pack
Hello. I was looking to start using osTicket and saw that the final 1.10 version was finally here. I already tested earlier versions but the multiple language is a must for us (so we can have in...
View ArticleLdap Plugin Authentication - using ldaps / ssl
Hello together,i installed actual osticket version 1.9.14 with the ldap plugin.I was wondering why it was not working via ldaps connection to ouractive directory server, where we are using ldaps common...
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