Zoom Out on Mobile devices

September 26, 2016, 5:44 am

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Could someone please point me towards the file and piece of code that decides that "zooming out" on mobile devices is impossible? I have searched the forums google and the usual suspect files but am unable to find it.

I am running osticket 1.10 rc3 on an xampp server and zooming doesn't work on iOS nor android.

Also, what is the point of this setting? I find it nothing more than annoying.

Thanks!

-Jim

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Forgot my password always visible

September 27, 2016, 4:51 am

≫ Next: Is it possible for collaborators to receive new ticket notification?

≪ Previous: Zoom Out on Mobile devices

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Hi,

How can I enable the link "Forgot my password" as always visible for users, actually it appears when they have at least 1 wrong password authentication.

Thanks.

Is it possible for collaborators to receive new ticket notification?

January 15, 2015, 5:46 pm

≫ Next: Is possible CSV export tickets for client?

≪ Previous: Forgot my password always visible

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I just found that, when a user submits a new ticket, either by email or by log into the web interface, only the user receives an email notification on the creation of the new ticket. Collaborators (of the same organization) do not receive this notification email. Is there any way to have collaborators also receive the initial notification email? This is to avoid multiple tickets of the same issue to be submitted from different users of the same organization, because they don't know if any other user has submitted the ticket on that issue.

As a side note, notifications of subsequent updates of the tickets are sent to all collaborators via email. This is great.

Thanks a lot for your help and suggestion in advance!

Frank

Is possible CSV export tickets for client?

September 28, 2016, 2:24 pm

≫ Next: Notify collaborators also on new Ticket

≪ Previous: Is it possible for collaborators to receive new ticket notification?

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Hi,

I need function export tickets for client. Is possible? Staff have this function, but client not :-(

Notify collaborators also on new Ticket

September 28, 2016, 1:25 pm

≫ Next: User Registration for users only in LDAP Server

≪ Previous: Is possible CSV export tickets for client?

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Collaborators are notified on tickets updates, but i need notify them when new ticket is created. Is it possible?

Maybe adding collaborators before to create the Ticket?

In which files i can change this?

Thanks.

User Registration for users only in LDAP Server

September 28, 2016, 7:42 am

≫ Next: Divide Colums in exported CSV file

≪ Previous: Notify collaborators also on new Ticket

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hello,

we installed osticket of version 1.9.12.

we have are in requirement such that only the users who are in LDAP should get validated in the email text box (in user registration form).

Kindly post your suggestions in this regard.

Thanks

Chandu Chitti

Divide Colums in exported CSV file

August 27, 2016, 3:06 pm

≫ Next: edit popup window(ticket-preview.tmpl) and add new line.

≪ Previous: User Registration for users only in LDAP Server

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Hello all.

I want to change exported CSV file. Is it possible to download Excel file or PDF? My boss required from me to press EXPORT button from Dashboard and see normal table without comma( with divided columns). I am already have tried to change "ajax.reports.php", "class.auth.php", "class.search.php" files in "Include" folder from "A1" to another columns, but it was waste of time.

P.S. 2 attached files describe what I need. Please help if anyone knows the way. 

Thank you for help.

edit popup window(ticket-preview.tmpl) and add new line.

June 20, 2016, 3:09 am

≫ Next: Adding Organisation Information to Ticket Detail

≪ Previous: Divide Colums in exported CSV file

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Hello all.

I want to edit pop-up window. I found that includ\staff\template\ticket-preview.tmpl is responsible for that.
I want to add there line with first 20 characters of text which client write in "Issue Details". I found class which is responsible for that textarea it is staff/ticket-view.php. Class name is "thread-body" line 412.
I added  tr and td between them and cause it sprintf i should add 3-th component. I named it on bottom of code "WHAT IS HERE????".   Code inside "ticket-preview.tmpl" line 65 looks like this:

echo sprintf('

        <tr>

            <th width="100">'.__('Status').':</th>

            <td>%s</td>

        </tr>

<tr>

            <th width="100">'.__('text').':</th>

            <td>%s</td>

        </tr>

        <tr>

            <th>'.__('Yaradılıb:').':</th>

            <td>%s</td>

        </tr>',$ticket_state, WHAT IS HERE????, Format::db_datetime($ticket->getCreateDate()));

Please help, can not echo written text it to pop-up windows(((

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Adding Organisation Information to Ticket Detail

September 29, 2016, 1:37 pm

≫ Next: Customizing Ticket View for Staff

≪ Previous: edit popup window(ticket-preview.tmpl) and add new line.

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hi i am using osTicket 1.9.14

I need to stick more Information to the Ticket Page.

I would like to display the configured Variable licenceid from the Organisation Information to the main page of a open Ticket.




















add this licenceid variable to the Ticket Page when someone from the company opens a ticket.

Customizing Ticket View for Staff

October 3, 2016, 12:34 am

≫ Next: Quick / Simple Mods

≪ Previous: Adding Organisation Information to Ticket Detail

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Hello,

We are in OS Ticket of version 1.9.12. we want to customize the Ticket view with status column for the staff members.

kindly post the corrected code for adding status column in ticket view.

Thank you,

Chandu Chitti

Quick / Simple Mods

October 3, 2016, 1:23 pm

≫ Next: Show statistics on the front end.

≪ Previous: Customizing Ticket View for Staff

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I am modifying parts of osTicket to meet our needs and desired functions.

While any major modifications will probably have their own individual repository, I will be grouping my smaller mods together and making them available at https://github.com/c0nfus3d/osticket-mods

Enjoy

Show statistics on the front end.

October 4, 2016, 11:12 am

≫ Next: add new menu items to #nav with a plugin

≪ Previous: Quick / Simple Mods

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Hello,

I would like to make available to the user, the statistics of tickets, as shown in the dashboard page table. I've tried a few ways to display this content on the front end, but it still fails.

Does anyone know any way I can do this procedure correctly?

Thanks!

Mario Henrique.

Osticket: v1.9.12

PHP: 5.3.29

add new menu items to #nav with a plugin

October 6, 2016, 4:40 am

≫ Next: Authentication Link

≪ Previous: Show statistics on the front end.

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hi everybody, I want to add new menu items to the main menu (#nav) using a plugin instead of a MOD, any ideas?

I've tried some plugins found on Github, also relying on https://github.com/clonemeagain/attachment_preview, but no success.

thanks in advance!

Authentication Link

January 12, 2015, 5:13 am

≫ Next: Automatically add form by rule \ department

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By E-mail Template we are using the  %{recipient.ticket_link}  Tag.
Example: http://ticketsystem/view.php?auth=o1xf2xqaactviaaaqZQ051xSzyE1mQ==

Is the Hash "auth" somerwhere stored or how did it Generated ?
The database has no results.

If somebody have an idea or just an guess would be greate.

Automatically add form by rule \ department

October 14, 2016, 3:15 am

≫ Next: Changed Rquester and Email

≪ Previous: Authentication Link

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How can I add a form automatically by department

Or the rule?>

Tnx!

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Changed Rquester and Email

October 15, 2016, 7:58 am

≫ Next: Change ticket expire hour

≪ Previous: Automatically add form by rule \ department

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Good morning

Is it possible to make the user information a combo box? We are using the software as a facility manamgnet and we only use fake requesters just to keep track of the tickets

Example

Full Name(Security, Mainteance, Other)

Thanks for the help

Change ticket expire hour

October 17, 2016, 12:06 am

≫ Next: Staff:Add User Custom Fields

≪ Previous: Changed Rquester and Email

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Versione osTicket	v1.9.12 (19292ad)
Web Server Software	Apache/2.4.7 (Ubuntu)
Versione MySQL	5.5.52
Versione PHP	5.5.9-1ubuntu4.19

Good morning,

on ticket creation, Is there a way to set the default sla ticket expiring time at 18:30 instead of 00:00 ? 

many thanks

Staff:Add User Custom Fields

October 17, 2016, 4:53 am

≫ Next: [MOD] Add email address on Staff Open Tickets Queue

≪ Previous: Change ticket expire hour

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Hello,
I am running the OSTicket version 1.9.14 on my server - with PHP5.5 and MySQL5.7.9, and I have two problems/issues.

I intend to use a different UI/UX for end-users to register and use the OSTicket UI for admins. For the agent, panel, while I am creating users, I wanted to add a few custom fields. I added these fields to the include/staff/templates/user.tmpl.php file.  But I am not able to validate these fields, as it is not part of the form object.

I am aware that this is possible by adding fields in the Contact Information, but since I will not be using the default UI for users, it will be difficult to enter data in the form_values_entry table. Hence, I thought of modifying the user_account table. Is this the correct way to approach the issue - of adding and customizing user contact fields ?

Another problem, is the end user needs to "Approve" a ticket, before the admin can close this. But AFAIK OSTicket doesn't allow end users to change the ticket status. Is it possible to do so by modifying the php files ?

I hope I have explained the problem correctly and as per the forum standards.

Thank you!
Natasha

[MOD] Add email address on Staff Open Tickets Queue

January 14, 2016, 1:41 am

≫ Next: Adding a Page Break to the Print PDF Report

≪ Previous: Staff:Add User Custom Fields

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Hi all,
  i modify Staff tickets dashboard to add email address under From Column
All work is made on osTicket v 1.10RC2

To do it, edit /include/staff/tickets.inc.php
find line 502

                   $un = new UsersName($T['user__name']);
                   echo Format::htmlchars ($un);

and change to:

                    $un = new UsersName($T['user__name']);
                    $un_email = $T['user__default_email__address'];
                        echo Format::htmlchars ($un)."<br>" ;
                       
echo "<div style ='font:10px/10px Arial,tahoma,sans-serif'>" .
Format::htmlchars ($un_email) . "</div>";

The result is

Adding a Page Break to the Print PDF Report

October 18, 2016, 2:32 pm

≫ Next: How to add an email verify field

≪ Previous: [MOD] Add email address on Staff Open Tickets Queue

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I am using osTicket and I am altering the ticket-print.tmpl.php file to Modify the report layout. I want one section to start on a new page this is the current code I have which is standard to the osTicket one

Between <!-- Ticket metadata --> and <!-- Custom Data -->

I would like to add a page break if I can call it that, so that <!-- Custom Data -->

starts on it's own page

I am altering the ticket-print.tmpl file at this point any suggestions would be greatly appreciated