There used to be clear and concise instructions during the 1.6 days in 2012-2013 on how to add new columns in the tickets such as Department and Help Topic.
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I am searching the 1.9 Mod pages and the http://osticket.com/forum/discussion/75457/a-better-ticket-list/p6 and there is no clear and concise way anymore.
Has anyone successfully added a column on 1.9.xx? I have attached a picture of our old 1.6 page to display how we had multiple columns added. If anyone can show us how to do this for 1.9, it would be a huge help.
You can see how we added Help Topic and Department below when we used 1.6. We need to do this for 1.9 now since we upgraded. Thanks.
