Forms and question length
Hi,OSTicket is set up to show a custom form when a certain help topic is chosen. There is quite a bit on the form and some of the text labels on the form go beneath any text boxes, choice boxes or...
View ArticleCustom Fields to show in tickets.php
I have two custom fields which are mandatory for users to fill for creating a new ticket. The custom fields are created under Contact Information and it is a drop-down. Is there any way to show these...
View ArticleForcing login module
Hi all.I'd need to force login through an external page if the user is not authenticated, so that the osTicket login page never appears.I already have a login module I've written that gets user...
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Customizations
Hello good day!I need to know where I can find the texts in English, I want to perzonalize but I can not find them anywhere!I need your helpBest regards
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edit menu
@ntozier I need a newsupport, in the client menu (like this in the attachment), I want to put"Open new ticket" ...its difficult because I can not find this menuof the client profileAny help is...
View ArticleDynamic Categories
I'm also stuck with a situation. how we can make dynamic cataegories like this site http://ticket.joyheat.com/open.php?(Server field content changes when you change game field content)Please help.
View ArticlePre-fill "Issue Summary" and "Issue Details"
I want to pre-fill the required fields "issue summary" and "Issue details" with static entries. I looked in /include/client/open.php but I do not see the fields there. What php page are these fields on?
View ArticleSAML login
Hi, Has anybody tried to use SAML to authenticate their users? We use Office 365 to login to nearly all of our online apps but I'm struggling to find a way to do this for OS Ticket.Any help or advice...
View ArticleDifferent Language
Hello!I have about 4 month that my company is using osticket. They like it a lot. But what they ask to me is to send email notification for ticket progress to client on different language depends on...
View ArticleChange Status when Client replies via Email
Hi all, I want to customize the way status' work so that it updates it dynamically depending on who replied last. I have gotten it to work so that when a Agent replies the status is changes to answered...
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Adding Department and Help Topic Column to Tickets Page
There used to be clear and concise instructions during the 1.6 days in 2012-2013 on how to add new columns in the tickets such as Department and Help Topic. I am searching the 1.9 Mod pages and the...
View ArticleLabel Formatting
Hi All,I trying to understand why when I create a new form some label are display in bold and some don't . As per the attach print screen I would like to format the label to either be all bold or not...
View Articlehighlighting rows
I am trying to highlight each row that the last staff responder matches the current user. I can do the SQL query etc but I am looking for where in the code the ticket list is generated so I can add this.
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleFilter Custom List
I'm trying to implement a way to fill a custom list on the window open ticket, based on the authenticated client in the system. To do this I have created one custom list and filled the column value...
View ArticleDisable ticket updates by email? Require customers to use the osTicket UI...
osTicket v1.9.8.1Our hosting company uses a support ticket system that doesn't allow for email updates. When a ticket is updated, the customer gets notified by email like so:Dear Customer,Thank you...
View ArticleCreate tickets using rest api in python
Hi there, i'm in trouble with python. I wrote a script that creates a json (properly formatted) with the tickets i need to post on osticket, and by now i'm able to post them launching a php script...
View ArticleCreate a ticket with API and ajax
Hello,im trying to create a ticket with the osticket API. With the cURL in php its working fineWith ajax i have always this error: Failed to load resource: the server responded with a status of 401...
View ArticleChange Colour of Tickets with Reply OR Internal Note
I have added the following code to SCP.CSS. This changes the Colour of Tickets in the Open Tickets Q, without any Reply Posted, to Red. /* CSS TO Highlight tickets not responded to*/.ticketPreview...
View ArticleNew Ticket Alert template MOD
HI everyone,I am trying to modify an email template so that you can tell where the ticket came from. We have many locations and the ticket on the console is fine. I can put whatever I like for a field...
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