Replace "Subject" with "Help Topic" in Ticket Overview table
i'm with OST v1.9.15Once agent login, click "Tickets" on the top panel, he can see a table of all tickets, grouped by Open, My Tickets, Overdue, Closed etc.This ticket table contain below columns:1...
View Articlereference where the files are located
Good afternoon! Again, I want to ask, how you can specify when submitting a ticket in the form template resource reference where the files are located?
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New Responsive User Interface "RISA" for osTicket 1.9.14
Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a...
View ArticleForms customization
Hello, I would like to customize my forms by adding conditionals to the input options, when I select an option I want another to appear depending on which one I select
View ArticleDepartment/help topics modification
Is it possible to have it ask which department, and then ask the help topic, and only display help topics for that department?
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Multi Domain LDAP plugin for osTicket v1.10-RC.2
So after many hours of had work I made a ldap plugin with support for multiple separate domains.It even combines the searches as one search..As you can see by the configuration plugin page each...
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleCreate a ticket with API and ajax
Hello,im trying to create a ticket with the osticket API. With the cURL in php its working fineWith ajax i have always this error: Failed to load resource: the server responded with a status of 401...
View ArticleSet To Working Days & Working Time
Hi,How to set up working days & working time on osticket 1.9.12 ? Because on default setting, saturday and sunday are working days.Thank you.
View ArticleDon't accept attachments via email
I use OSTickets and Alfresco. Through an email send documentation to Alfresco and we also open a ticket at the same time. In a mail we put Alfresco address mail and OSTicket address mail too. Through a...
View ArticleAllow clients to close tickets
Currently, clients have the option to post a reply when checking the status of their ticket. However, it would be very helpful to allow clients to close/resolve tickets if they no longer need...
View ArticleHow to allow the end users to close their own tickets
Hi,How can we allow the end users to close their own tickets in case they do not feel a need of any more work on it?Right now if a user wants to close his/her own ticket; it can't be done. Only agents...
View Article[Plugin] Equipment Management
Rewritten as a plugin for OSTicket 1.9.2This plugin allows to track equipment status along with the ticket. Features equipment status levels, tickets history for a particular item and tracking...
View ArticleHow to view ticket status
Hello, I am using OS Ticket (v1.9.12) and have a question about viewing the ticket status on the Support Center Home page. As an agent I have created multiple ticket statuses to track the progress of...
View ArticleFAQ Details
Hi,I am looking to add to the FAQ part of the ticketing system. I would like the post to tell us who created the FAQ, Their job role and the date created. as well as an who updated part and when they...
View ArticleV1.10-rc3 LDAP Authentication and Lookup
I know this has been seen before, but the LDAP Authentication and Lookup plugin is broken due to php5 security update.I'm trying to set it up to authenticate to our Active DirectoryThis results in a...
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[THEME] osTicket Awesome ― fully responsive theme
The first ― and the only ― fully responsive theme for the client AND the staff areas. Compatible with osTicket v.1.9.12 and v.1.10-RC2There are many themes available for the client area, but what the...
View ArticleCustomizations text
I need to customize this text, but I can not find the PHP code that contains the text !!someone help me please!!thank you
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customizations text
I need to customize this text, but I can not find the PHP code that contains the text !!someone help me please!!thank you
View ArticlePhp hook
Hello,I am running Osticket V1.9.x.-I would like to introduce a hook that connects my Oticket and another server "Splynx" via API.-The main goal for doing this is to ensure that if a new user is...
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