Can Grace Period for SLA be set in minutes instead of hours?
We have a need to mark tickets overdue if they have exceeded a certain number of minutes, five minutes, rather than hours. Is there a way of doing that?
View ArticleHow to automatically update ticket threads via outlook client
Hello Guys,Is it possible for OSticket to automatically update the ticket thread when users or agents reply using their outlook client? Not sure whats the right word for it though. Please kindly let me...
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View Articleinput text from drop down custom list and output to ticket body message
We currently have a custom drop down for our locations (different buildings). Currently on the Android App the location drop down is not visible. So I would like to out put the selection from the...
View ArticleCustom list and forms
I added 2 custom list called Location and Store Name. I added those two on 'Contact Information' so that when a user creates a new ticket, they can select their location plus the store name to describe...
View ArticleNot Secure
I am done with migrating my osTicket to live server. But I notice on the title bar a message saying "Not Secure". How can I change this and make sure that all infomation are secured?
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echo variable from list to ticket thread
Below is a picture of my custom field. I just want to call my location variable to input at the top of the of the ticket thread. also pictured below. Any ideas how i might do so? Thanks!So...
View ArticleMake Email not required
Hi all We use osTicket in the background, user interaction is only by email or phone, no access to the portal. With our phone customers it can sometimes be that they dont have an Email address (or...
View ArticleOrganization column in tickets list view
Hi!Before upgrading to v1.10 (was using 1.9.14) we had an Organization column on the page which lists the tickets.Since we migrated to v1.10 this mod is not working anymore and manual described here,...
View ArticleModify Response/Reply Template to handled Closed
Currently the way the system is setup when a staff replies on a ticket the end-user receives the Response/Reply Template. This also happens when the staff replies and at the same time closes the...
View ArticleUsername
Hi! I added "username" field in the form --> user information. It appears on the page (client) however, it was not saved on the database. I checked the db and username has NULL value. How to fix that?
View ArticlePosition variable
So I wanted to add a position variable field in the client's profile and I want that to be included when he/she is creating ticket so that it is easier to prioritize people. How will I do that?
View ArticleOrganization Information Name in email template
Hy,is there a way to use Organization name of the user/client as placeholder in email templates?would be very useful for us.regards
View ArticleEdit Client's Profile
I have noticed that client cannot edit his/her profile, even he/she cannot change password. Is that because of the third party installation (which is a theme to change user interface) that I have...
View ArticleSLA Plan
How will I fetch and include the SLA Plan assigned to tickets to the ticket view?
View ArticleAdding Picture To Form
I am creating a ticket for setting up our conference room. I am creating a custom form with all the info I need. However I need to be able to add pictures into the form, I can't seem to figure out how...
View ArticleAdd field in exported ticket - CSV File
I just want to ask how to add a new column to the export file. I wanted to add the SLA Plan name of the created tickets. Can someone help? Thanks a lot!!
View Article1.10 Stable - Changing Ticket Source
I need to chanege the source option in 1.10 stableI researched past methods to change sources and none seemed to apply to the current version.I began to read through the code and changed...
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