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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleAdd List to a sub field
Hi i wanna know if its possible ad a sub list to my contac info i have set in the institucion field a list of school that i manage i want to know if is posible add in the "plantel " field...
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How can I change the copy on the front and other pages?
I have successfully found where to change the css of the landing page for OSTicket to match my site. But I am unable to find where to change the standard copy/text (please see screen capture for the...
View Article"Age of Tickets" column in agent ticket view
Hi,I have been trying to implement a column that displays the age of the ticket in minutes, hours and days, with the colour changing at preset intervals. I have tried to follow this guide from @scottro...
View ArticleAge of Ticket in Days
I am trying to install a column that displays the Age of the Tickets in daysThese links have helped to inform but they do not work with the date difference as in : Date of opening ticket and the Now...
View ArticleCustom column with data from multiple sources
So, I'm trying to display data at the Ticket View from the user data, I have a location registered to the user and it is crucial that this information is displayed at the main ticket screens.So far I...
View ArticleAllow clients to close tickets
Currently, clients have the option to post a reply when checking the status of their ticket. However, it would be very helpful to allow clients to close/resolve tickets if they no longer need...
View ArticleHow to edit scp/users.php
scp/users.phpI want to be able to add a new column in the table on the scp/users.php page? - Can anyone help on what file to edit and what directory to look in.- Code sample?
View ArticleHow I can display only private help topics on open.php? osTicket 1.10
I was using version 1.9.15 and had two applications installed, one http://mysupport.com/ and http://mysupport.com/2, at http://mysupport.com/ the open.php page showed only The public help topics and at...
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New Responsive User Interface "RISA" for osTicket 1.9.14
Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a...
View Articlesso login with AD Assertion Client End points
I want to implement the sso for staffs using the assertion endpoints . Tried a workaround by creating the staff object and set some session values, if the response from the ADFS server is success . It...
View ArticleMerging tickets
Is there anyway to merge and append tickets to an existing ticket? We have issue when people reply and the subject changes or anything of that matter and it creates a new ticket. Is there anyway we...
View ArticleMove location of red required asterisk in form?
osTicket v1.9.8.1I'd like to move the required red asterisk in the form to the right of the field label colon ( Full Name: * ) instead of after the box. I've tried hacking the dynamic-form.tmpl.php...
View ArticleSearch User by Organization name
Hello, im struggling with this.I am trying to create a new ticket and when searching for the end user I want to be possible filter by organization name.For example:User Jhon Abc - Organization -...
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How to increase the basic search matching query results list size
Hello,osTicket 1.9.15I have modified the basic search to enable me to search for other ticket fields other than ticket number. However, whenever I start a basic search for, e.g. ticket number, I am...
View ArticleHiding add new agent link
Is there a way to hide the Add New Agent link? I would like to make a separate page that has this optin because not every admin needs to have this option.How can I do this with a new page something...
View ArticleIIS, SSO and normal-login, no Public Registration with Automatic User...
My setup is Windows Server 2012 R2 with IIS 8.5 which hosts the osTicket install and my authentication back-end is a Microsoft Active Directory accessed via LDAP using the "LDAP Authentication and...
View Article[Plugin] Equipment Management
Rewritten as a plugin for OSTicket 1.9.2This plugin allows to track equipment status along with the ticket. Features equipment status levels, tickets history for a particular item and tracking...
View Articleautomatclly update the department (v1.10 rc2)
Hello, I want that,if i assign a ticket to staff member -> thanthe 'department' filed will automatclly update to his department Is this possible? if not can you guide me where is the code that need...
View ArticleCreate a ticket as someone else.
Is there a way to disable the ability to create a ticket as another user? I have an admin user who will at times create a ticket as the user having the issue. For example, I have an admin account. I...
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