Quantcast
Channel: Mods and Customizations Discussions on osTicket Forums
Viewing all 296 articles
Browse latest View live
↧

Changed and Modified Dashboard

August 12, 2016, 6:54 am
$
0
0
We wanted and need more Information for Osticket and thats why we changed it.
Currently Working for One Department ( Screenshots are in German )

Server Information
osTicket Version v1.9.12 (19292ad) 
Apache/2.4.10 (Debian)
MySQL Version 5.5.50
PHP Version 5.6.24-0+deb8u1

Screen1 : 
Dashboard Overview:
IT Department : All Tickets for the Department : Open : Not assigned : reopened  : Closed : Tickets per Day: 
You are able to Click on the Number Displayed at " NOT Assigned " And you will be directed to the open Tickets.

Screen2: 
Helptopic Overview
All tickets for the Topic : % of all Tickets ever Created : Currently Open : Currently Overdue: Reopened 

Screen3: 
Agent Overview
Working for all Agents: Tickets per Agent : Open : Closed : % Per Day : 
Displayed with a Google PIE Chart 

Screen4:
Department Overview : Departments within the Company: Every User is working for one Department.
Name of the Department : Employees working in the Department : Tickets created for the Department : % of all Tickets Created

Example : If user JOHN is working in the CAT Department and he creates 20 Tickets while working in that Department the Tickets will stay there. 
So if he change the Department the Statistic will not be distorted.

Screen5: SHOW AND HIDE Button.
Button Show will expand the Departments and you will be able to Display the Department in Detail : 
Every Help topic and how many Tickets in each.

We hope you like it and we will Publish it soon.

Regards 


↧
Search

Building an edit button for modifying Ticket Details after a ticket has been submitted.

August 12, 2016, 8:57 am
$
0
0
Hi folks,

I'm interested in building in an edit button for Agents so we can scrub data from the Ticket Details field when needed. Anyone have some insights on how to do this? I just want the functionality to remove text, so we wouldn't need anything fancy. Does anyone know if this is part of the front end or is that data locked down in the backend database?

Cheers,
Jordan

Edit: I suppose I should mention we're currently running v1.9.12 (stable) in a windows environment.
↧
↧

New column

August 12, 2016, 1:10 pm
$
0
0
Hello!

Any tips/suggestions on how to clean up the "Assigned Tickets Tab"?  For example, I have multiple tickets hanging out on my agent page when I log in.   I am waiting on other people to respond back to me so I don't want to close the tickets, but I want to keep them separate from the new tickets that come in because they are all mixed in together so it's hard to tell what is new, and what tickets have already been addressed.

I do have Admin rights so I can make any changes necessary. 

Thanks,
Emily
↧

Don't Let Customers Change Name or Email

August 13, 2016, 1:05 pm
$
0
0
Hello,

I don't know if this is the right category. Didn't think this modification was a Mod so I am creating this thread here.

Is there a way to disable the Contact Information section on the profile page (profile.php) so that customers can't change their Name or Email that they were registered with?

This is because we are creating user accounts for every customer that signs up on our main site using SQL and we don't want to have a mismatch with the osTicket system. (we have manual account creation disabled)

I tried hiding or disabling the input fields but a capable users can find a workaround this way.
↧

DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12

October 31, 2015, 1:33 pm
$
0
0
image

Great Pumpkin is on the way!

We are proud to present the stable version of our free responsive theme "Extended Basic".
It's codename is "Great Pumpkin" - guess why...

It's fully responsive and works fine on desktops, notebooks, tablets and smartphones!

Here you can see it live and feel free to register and gambling around.
The database will be reset once a day between 9.00 and 12.00 am.

http://demo.osticket.direktmarketingtool.de/1.9.12.001/

Here you can download the actual version:

http://cloud.direktmarketingtool.de/index.php/s/6z8QYKdLKnMxI0x
Password: GREATPUMPKIN

Have a nice scarry night,
Jürgen

IMPORTANT NOTICE: ALL RC VERSIONS ARE REMOVED FROM DOWNLOAD!
↧
↧

How to Add a collaborator Client Side

September 1, 2014, 9:11 pm
$
0
0
Hello.

How to add a collaborator client side when client open new ticket ?


Thanks
↧

Custom ticket number with variable from form fields

May 3, 2016, 4:11 am
$
0
0
Hello,

could you please help me to find a solution for the following idea?

I want to produce a ticket number like xxxWARDDMMYYMMHH
(for example: GERWAR2304160945 -> 23.04.2016 at 09:45 o'clock)

xxx = Chars from a customized form field, which are typed by the customer
WAR = fixed chars
D = days
M = month
Y = year
MMHH = Time
The current date and time should be filled in automatically.

Until now, I found out, that I have to change the source code. Is file class.ticket.php in /include/ around line number 2500 the right place or do I have to change something somewhere different?

Thank you very much in advance! :)

best regards
↧

API Custom Field Date/Time Format

August 16, 2016, 12:34 pm
$
0
0
I am creating a script to submit a ticket via the API. I have a custom field that is a "Date & Time" field. When I send the variable to the API what format does it need to be in?
↧
Search

Does anyone know where to Change the value for this field?

August 16, 2016, 7:56 am
$
0
0
Trying to find out where i can change the value of "Post Reply" ---> Resolution

Thank you in advanced
↧
↧

v1.10 Adding column from a custom list

August 17, 2016, 12:58 pm
$
0
0
In version 1.10, I can't figure out where to edit SQL to add our custom data fields we created for custom forms. I've removed a couple to make room, but I'm just not versed enough to figure it out. I'm hoping for a pointer or two.

Thanks!

↧

Time Entry Field (v1.10-rc.3)

August 17, 2016, 2:25 pm
$
0
0
I found a similar item to this but it was from 2013 (and an outdated version), so I am curious is anyone has done something similar in v1.9/v1.10.
(http://osticket.com/forum/discussion/10599/time-spent-entry)

All I really want is to have a field where we can enter in time spent on a ticket (no tracking, just entry) either in mins or hh:mm, and preferably on the default ticket form.

Several reasons behind this are:
> Time Tracking Reports (none built in, just a straight DB connection that pulls the data we specify, including time spent on various types of tickets)
> Ability to see how much time was spent on past individual tickets for recurring issues
> Ability to end users to view time spent on their issues.
↧

HOW TO CHANGE THE HEADER MENU BAR

June 12, 2016, 10:06 pm
$
0
0
    Hi All,

I need help on this... i want to edit the header menu bar but i cannot find the php file.
image
When i view the source on IE or Mozilla i can see the script but i cannot find the php file on the directory. Anyone able to point me on the right direction?

I wanted to add a user guide on the selection and change the name of the home button.

   <div class="clear"></div>
                <ul id="nav" class="flush-left">
            <li><a class="active home" href="/support/index.php">Support Center Home</a></li>
<li><a class=" new" href="/support/open.php">Open a New Ticket</a></li>
<li><a class=" status" href="/support/view.php">Check Ticket Status</a></li>
        </ul>
                <div id="content">


Thanks,
Reuben

↧

How to automatically update ticket threads via outlook client

August 17, 2016, 6:56 pm
$
0
0
Hello Guys,

Is it possible for OSticket to automatically update the ticket thread when users or agents reply using their outlook client?

Not sure whats the right word for it though. Please kindly let me know how can this be done.


Thanks,
Rio



Thanks,
Reuben
↧
↧

When i upgrade from 1.9.4 to the latest version...

August 17, 2016, 10:13 pm
$
0
0
When i upgrade from 1.9.4 to the latest version... what happens to any css changes, ie colors, background... that i have made and what happens to any plugins I have installed? Do they all stay intact or do I have to redo the css changes? Do i have to reinstall the plugins?
Thank you kindly
↧

Setting 'Do Not Email Reply' as Default on Ticket page

August 19, 2016, 8:54 am
$
0
0
Hello, 

How can I configure the ticket page so when an agent responds to a ticket, emails will not be sent to the customer. So basically, I would like 'Do Not Email Reply' option to be the default option instead of the customer's email address. (See attachment)

Keep in mind, every once in a while we would have to send emails to customers which we can select the email address manually. 

Thank you






↧
Search

Page - Personal open ticket

August 22, 2016, 11:32 am
$
0
0
I want to create personal page " opening ticket " customer
is there a way?
In this page be fields for this only customer
↧

Reply via email

August 22, 2016, 11:40 am
$
0
0
Hi, 

An agent can answer a ticket from the email or a user can modify the ticket from mail?
↧
↧

New Tickets Sub-Menu

August 22, 2016, 8:10 pm
$
0
0
Hi, 

I have enabled the "Exclude assigned tickets from the open queue" feature which is nice to see all the Open Tickets that have not been assigned. 
Is there a way to add an extra sub ticket queue that has all Open Tickets that are Also Assigned? 

The idea is that we want our agents to have the option of seeing tickets assigned to other agents in case they are not handled or attended too. 

Otherwise the Open ticket without the "Exclude assigned tickets from the open queue" enabled would just be filled with everything that is not closed. 

Would be nice to have an "Open" queue only and another queue for the rest. 

Thanks
↧

Customization doubts for my company

August 23, 2016, 12:27 am
$
0
0

1. I have installed AD Auth plugin and now users are able to login with our AD credentials (Which is also their System Login and Email). But it would be better to have single sign on. But don't know how to configure it.

2. I have also created various ticket statuses, eg. Awaiting Parts. When this status is selected the SLA should be modified, maybe increase it by 2 days. How to do that?

3. Regarding custom forms - I used the default ticket details form for report a problem help topics. But I created one custom form for a help topic called File Download. I just added a field called download url. But when I selected that help topic it comes in separate heading and frame below that is default ticket details form. I don't want that I just want that field to be added to the default form and some default fields to be removed. See the image to understand.

↧

Add Organisation in Ticket View (v1.10)

August 23, 2016, 3:33 am
$
0
0
Hi,

How can I add the "Organization Name" from Table: ost_organization Field: name to the ticket view? 

I managed Department easily as it is in the $tickets->values, however there is nothing related to Orgnazaiton.

I cannot find where the SQL is being built in "tickets.inc.php"

$tickets->values('lock__staff_id', 'staff_id', 'isoverdue', 'team_id',
'ticket_id', 'number', 'cdata__subject', 'user__default_email__address',
'source', 'cdata__:priority__priority_color', 'cdata__:priority__priority_desc', 'status_id', 'status__name', 'status__state', 'dept_id', 'dept__name', 'user__name', 'lastupdate', 'isanswered', 'staff__firstname', 'staff__lastname', 'team__name');

↧
Viewing all 296 articles
Browse latest View live
Search