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Attachments in new ticket cannot send via email.

April 20, 2016, 2:20 am
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Hai,
While creating a new ticket, files can be attached to the ticket. But now the files cannot be send via email. Is there any way to send the attached files to the email. Any modifications to the function named "open" in class.ticket.php  can solve the problem ?

Thanks in Advance
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Custom Email Password Template

September 2, 2016, 7:01 am
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Hi everyone , 
i'm trying to custom the template sent by osticket when a user doesnt remember his password.
I already checked in  emails tab-->templates ,  but it seems not to be there .
Does anyone can suggest something about it?  

Thanks 

David 


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New Responsive User Interface "RISA" for osTicket 1.9.14

July 11, 2016, 5:25 am
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Many of you are using our free responsive frontend theme for osTicket 1.9.14., it was downloaded til today over 3700 times. After releasing it, we started a little bit later with the developing of a responsive backend. After some first tries, we remarked, that for getting a really responsive backend, that will work on mobile devices as well as on desktops, we have more to do, than only to integrate Bootstrap.

Four weeks ago, we started with the draft of the new user interface. Two weeks ago we started with the basic works and today I can present you a first preview on the example of the System Logs page.

image

Please have a look of our short preview video on facebook, leave comments, start discussing:
Click here to view the video!

We think about crowdfunding the work. Would you participate?
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change order of custom form in "Open New Ticket page"

September 6, 2016, 9:19 am
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Hi,
is there a way to change order of custom form in "Open New Ticket page"?

I added drop down list directly connected to Help Topic and I'd like to move it close to the form who contains cascade drop down list.

Thanks
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BOLD ticket number in closing and transfer task

September 7, 2016, 8:15 am
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Hi,
is it possible to change in bold the number of the ticket after every transfer and after receive a message via mail on a closed ticket?

Thanks
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Require registration and login to create tickets

September 8, 2016, 6:41 am
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Hi i need to display the login.php page while i select open a new ticket, i done the changes in the admin panel, but i don't while php file is belongs to the database connection for the login.php page, kindly help me to find out guys,
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Edit Menu font colour

September 8, 2016, 8:24 am
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Hello
Sorry been searching and trying different things, have most of my custom colors sorted I just can find how to do the last one I need the menu font white
and when selected black


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Assign ticket to staff with no comment required

September 8, 2016, 10:16 am
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Is is possible to make the comment section of Assign to Staff not mandatory? Thank you!
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Could an agent change answered status ?

September 9, 2016, 6:26 am
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Hi

I recently installed osTicket
v1.9.14 to manage my support inquiries inside the company I'm working in and it looks quite good.

I was looking for a 'Pending User' status so I could exclude the tickets waiting for user information from my open ticket list and have seen that there's a work around using Answered tickets. It doesn't bother me at all to have kind of 'Answered' status instead of 'Pending' but my issue is that my users keep sending me e-mails directly instead of answering on tickets.

Therefore, it would be great to have a possibility for the agent to post the user reply "as User" so the ticket gets back to the open list. From what I've seen at the moment, the only possiblity to do this is to connect as user and post the answer.

At least Agent should be able to change a ticket from answered to unanswered.

Anyone could help me on this ?

Thanks for your help.
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Login with the response from the url

September 12, 2016, 2:16 am
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Hi guys i need to login by using the some service url response message, so i don't know how to rewrite the coding in client.auth.php and login.php, i need to change the coding in client.auth.php(line number is:1125-1141), kindly help me guys
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Statistics and Reporting with Google Chart

September 12, 2016, 8:58 am
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Hello @All,

here my System:

osTicket Version v1.9.12 (19292ad)
Web Server Software Apache/2.4.10 (Debian)
MySQL Version 5.5.50
PHP Version 5.6.24-0+deb8u1

Here my results:

-Number of All Tickets per Day of the Week

-Number of All Tickets per Hours of a Day


I like it :-)







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Editing links

September 13, 2016, 11:11 am
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Currently running v1.9.12.

Could anyone please tell me where I can find where the navigation links are located? I would like to add another link to the list of Dashboard Users Tickets Knowledgebase. I have looked at a few different files, include header.inc.php, but I have been unsuccessful in locating the template with the links.


Thank you.

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Same mail for differnt users

September 13, 2016, 8:10 am
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Hi,
i face a problem where not every customer has an email adress (or some have the same like office@xyz.com).

I thought i could use a dummy address for these users and remove the "unique" tag from mysql.
But this does not solve the Problem. When i want to create a new ticket (with a new customer) and i fill in the dummy address i always get the first customer with this address.

Maybe there is another way. For example something like creating unique and random mail entrys if the field is blank? Maybe timestamp + random number.
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Add Addition columns for exported csv file

September 13, 2016, 10:56 pm
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Hello all.

I chosen to use PhPexcel for exported report file. I use LDAP and I need to add addtional columns to exported "CSV" file like phone and etc. Picture bellow shows what exactly I need. My problem is I can use only ID of columns and can not find variables of each column to call them. Also I need to set automatic rowspan, but do not know variables name to write a code. Here is my code for exported file:
-------------------------------------------------------------------------------------------------------------------------------------------------

function downloadTabularData()
{
$data = $this->getData();

/** PHPExcel */
include '../phpexcel/Classes/PHPExcel.php';

/** PHPExcel_Writer_Excel2007 */
include '../phpexcel/Classes/PHPExcel/Writer/Excel2007.php';

$objPHPExcel = new PHPExcel();
$objPHPExcel->getProperties()->setCreator("Orik3ll0");

// Optionally, set the title of the Sheet
$objPHPExcel->getActiveSheet()->setTitle('Department Statistics');



$objPHPExcel->setActiveSheetIndex(0);
$objPHPExcel->getActiveSheet()->SetCellValue('A1', Help Topic);
$objPHPExcel->getActiveSheet()->SetCellValue('B1', Opened);
$objPHPExcel->getActiveSheet()->SetCellValue('C1', Assigned);
$objPHPExcel->getActiveSheet()->SetCellValue('D1', Overdue);
$objPHPExcel->getActiveSheet()->SetCellValue('E1', Closed);
$objPHPExcel->getActiveSheet()->SetCellValue('F1', Reopened);



$objPHPExcel->getActiveSheet()->getStyle('A1:F1')->getFont()->setBold(true);

$objPHPExcel->getActiveSheet()->getStyle('A1:F1')->getAlignment()->setHorizontal(PHPExcel_Style_Alignment::HORIZONTAL_CENTER);


$objPHPExcel->getActiveSheet()->SetCellValue('A2', $data['data'][0][0]);
$objPHPExcel->getActiveSheet()->SetCellValue('B2', $data['data'][0][1]);
$objPHPExcel->getActiveSheet()->SetCellValue('C2', $data['data'][0][2]);
$objPHPExcel->getActiveSheet()->SetCellValue('D2', $data['data'][0][3]);
$objPHPExcel->getActiveSheet()->SetCellValue('E2', $data['data'][0][4]);
$objPHPExcel->getActiveSheet()->SetCellValue('F2', $data['data'][0][5]);

$objPHPExcel->getActiveSheet()->SetCellValue('A3', $data['data'][1][0]);
$objPHPExcel->getActiveSheet()->SetCellValue('B3', $data['data'][1][1]);
$objPHPExcel->getActiveSheet()->SetCellValue('C3', $data['data'][1][2]);
$objPHPExcel->getActiveSheet()->SetCellValue('D3', $data['data'][1][3]);
$objPHPExcel->getActiveSheet()->SetCellValue('E3', $data['data'][1][4]);
$objPHPExcel->getActiveSheet()->SetCellValue('F3', $data['data'][1][5]);
-------------------------------------------------------------------------------------------------------------------------------------------------

Thank your for your attention and help!
Best Regards
Orik3ll0

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NOW() for own Date

September 14, 2016, 2:13 am
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Hi,
i tried change the creating date and time for internal note. In file class.thread.php found I this line:
$sql=' INSERT INTO '.TICKET_THREAD_TABLE.' SET created=NOW() '

When i change 
created=NOW()
to
created=2016-01-15 14:15:16
then I become a error message as follow:
[ INSERT INTO ost_ticket_thread SET created=2016-01-15 14:15:16  ,thread_type='N' ,ticket_id=200 ...
You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '14:15:16  ,thread_type='N' ,ticket_id=200 ,title='' ,format='html' ,staff_id=8 ,' at line 1<br /> <br />

It seems the time is wrong. But the column "created" in DB is typ "datetime", so format 2016-01-15 14:15:16 seems all right.

What is wrong? Can you help please?

Thanks 
PH
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Reply to a new email address but without going to the original ticket creator

September 14, 2016, 8:30 am
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My client has a requirement that is a little out of the ordinary.

What they require is to be able to reply to a ticket but reply to a different email address than the original users. The purpose is that if an end user creates a ticket enquiring about their wages for example, my client may need to discuss this with another company first (which wont be internal so the external company would have no access to this ticket system) and THEN get back to the original ticket creator.

 So if joebloggs@email.com creates the ticket, my client wants top be able to use the 'reply' area to forward it onto someone external first then once they have a response, they will update the ticket accordingly and get back to Joe Bloggs. I am aware this could mean the thread will be updated with everything (including any external conmments from the external company),. but this is isnt an issue for my client as for their needs, the end user will have no access to either the thread or the front end ticket system so all they will see is my clients reply to them.

Currently I can reply to the end user and copy in another address but what I would want is a new option on the drop down that simply allows to 'reply to different address'.

It's clearly going to be a modification but can anyone advise?  
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How to allow the end users to close their own tickets

September 15, 2016, 4:03 am
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Hi,

How can we allow the end users to close their own tickets in case they do not feel a need of any more work on it?

Right now if a user wants to close his/her own ticket; it can't be done. Only agents are able to do it.

Regards.

osTicket Versionv1.9.14  —  Up to date
Web Server SoftwareApache/2.2.3 (CentOS)
MySQL Version5.0.77
PHP Version5.3.3
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How to move multiple tickets to another new department in one go

September 15, 2016, 4:21 am
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Hi Team,

Is there a way that we can move multiple tickets to another department in one go? Rather than doing it one by one.

Regards

osTicket Versionv1.9.14  —  Up to date
Web Server SoftwareApache/2.2.3 (CentOS)
MySQL Version5.0.77
PHP Version5.3.3
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How to CC an Email id while creating a ticket (End User)

September 15, 2016, 5:02 am
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Is there a way that an end user (Not an agent) can cc another email ID while logging in a new ticket from the web panel?

Server Information
osTicket Versionv1.9.14 —  Up to date
Web Server SoftwareApache/2.2.3 (CentOS)
MySQL Version5.0.77
PHP Version5.3.3
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How to filter down the list of tickets using a custom field of a form

September 15, 2016, 4:23 am
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Hi Team,

if we add a new field in a custom form; can an Agent use a filter to view all tickets that are using a value of that new field in the custom filter. For e.g. if we have a field in a custom form as Last Working day and the value within the field is 30th Sep 2016; can an agent filter down all tickets which has a last working day value as "30th Sep 2016".??

Regards
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