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Change ticket expire hour

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Versione osTicketv1.9.12 (19292ad) 
Web Server SoftwareApache/2.4.7 (Ubuntu)
Versione MySQL5.5.52
Versione PHP5.5.9-1ubuntu4.19
Good morning,
on ticket creation, Is there a way to set the default sla ticket expiring time at 18:30 instead of 00:00 ? 

many thanks



Links in a field description

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Is it possible without customization to put a link on a form under description or something? For example we have a form where user has to accept policy before creating request form and we would like to place link to the policy under field description or something. I have tried by just putting link, or with html "a" tag, everything is presented as plain text.

Help Topic Dropdowns 1.10

Hiding add new agent link

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Is there a way to hide the Add New Agent link?  

I would like to make a separate page that has this optin because not every admin needs to have this option.

How can I do this with a new page something like .../scp/staffAdmin.php

Thanks

How to automatically update ticket threads via outlook client

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Hello Guys,

Is it possible for OSticket to automatically update the ticket thread when users or agents reply using their outlook client?

Not sure whats the right word for it though. Please kindly let me know how can this be done.


Thanks,
Rio



Thanks,
Reuben

Osticket - TimeMod - help

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Hi,

I installed this great mod (TimeTracking) i have discovered on this thread : http://osticket.com/forum/discussion/78064/time-spent-manual-mod/p2

So i downloaded from here : https://www.strobe-it.co.uk/services/opensource/ but iam confused with the notice. However i saved my files first then erased with the downloaded and i run the commands through phpmyadmin. Everything seems to be updated because i can see in the "list" :

image

But... i dont understand how it works ? Whats the next steps ? I tried to create a new bill but when i log in as technician i have no "cell" talking about timespent.

Hope you could understand, sorry for my eng. Thx you.

P.S : my osticket version : 1.9.14

Add Statuses to Your Tickets

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Hey everyone!  I am sorry it took so long to update from the 1.8 version of the mod but the summer has been really hectic at work.

I have all the code over on github (https://github.com/rowlandan25/osTicket-Modules/releases/tag/1004).  You should be able to download a ZIP copy of it and copy the files over to your server.  Please backup your server files and SQL database before attempting any modifications to your infrastructure. This is just good practice and I am not responsible for any problems it may cause.  

Please Note: This is an alpha release of the 1.9 module pack developed for osTicket version 1.9.3.  I have installed the module pack on a new system and everything appears to be running great, but I have not done rigorous testing of the module.  

This module does not have the capability to upgrade from my 1.8 version yet, as there have been some pretty substantial changes between both osTicket 1.8 and 1.9 and my module.  I am working on those changes next.  If you need help with the initial configuration, take a look at the wiki page on GitHub (https://github.com/rowlandan25/osTicket-Modules/wiki/Ticket-Status-Module).

If you find any issues with the module, please feel free to email me (osmod@msrltech.com) or if you encounter an error please help me out and report it on github (https://github.com/rowlandan25/osTicket-Modules/issues).  The same goes if you guys want something added to the mod pack.

Hope you guys find this useful!

Andy

DMT Free Responsive Theme "Extended Basic | Great Pumpkin" Stable 1.0 for osTicket 1.9.12

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image

Great Pumpkin is on the way!

We are proud to present the stable version of our free responsive theme "Extended Basic".
It's codename is "Great Pumpkin" - guess why...

It's fully responsive and works fine on desktops, notebooks, tablets and smartphones!

Here you can see it live and feel free to register and gambling around.
The database will be reset once a day between 9.00 and 12.00 am.

http://demo.osticket.direktmarketingtool.de/1.9.12.001/

Here you can download the actual version:

http://cloud.direktmarketingtool.de/index.php/s/6z8QYKdLKnMxI0x
Password: GREATPUMPKIN

Have a nice scarry night,
Jürgen

IMPORTANT NOTICE: ALL RC VERSIONS ARE REMOVED FROM DOWNLOAD!

Fetching mail from specific IMAP folder, not INBOX

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Hi there,
for our ticket system, we pre-sort incoming mails to one of several shared IMAP folders, which correspond to different working groups / OSticket topics.
Below comes a small code hack that allows to specify the IMAP folder to fetch mail from. In our case, there are several email "accounts" in OSticket that share the same credentials, but use separate folders for mail inflow and process mails in different ways, depending on the folder that the mail was sorted into.
include/class.mailfetch.php, around line 130:
    function open($box='') {
        if ($this->mbox)
           $this->close();
        if ( $box == '' ) {
            if ( isset($this->ht['imap_folder']) ) {
                $box = $this->ht['imap_folder'];
            } else {
                $box = "INBOX";
            }
        }
and function MailFetcher (ca. line 56):
            //Max fetch per poll
            if(!$this->ht['max_fetch'] || !is_numeric($this->ht['max_fetch']))
                $this->ht['max_fetch'] = 20;
        if ( ! isset($this->ht['imap_folder']) ) {
            if ( FALSE !== ( $p = strpos($this->ht['host'], '/') ) ) {
                $this->ht['imap_folder'] = substr($this->ht['host'],$p+1);
                $this->ht['host'] = substr($this->ht['host'], 0, $p);
            }
        }
After applying these additions, specify (optional) the folder to use right after the servername in the IMAP configuration, like mail.example.com/foldername (append / and the foldername to the server name). Note that sometimes, folders are children of e.g. Inbox, so maybe something like mail.example.com/INBOX.foldername or mail.example.com/inbox/foldername is needed, depending on your setup.

Comments welcome.

CSV Export - Add the ticket description

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Hi All,

We require the ticket details in the CSV Export.

I understand that it is the first 'message' in the thread. Also, it being in HTML poses some issues.

Anyone has had success adding the ticket description to the Export CSV file ?

Any way to just pick the plan text and ignore the HTML tags ?

Show only three agents in Assign to field of new ticket creation.

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I want to show only three agents in the assign to field of new ticket creation. Currently all the agents are showing in the assign to field i need only specified agents to be shown. Is this possible?

Cascading drop-down menu

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Hi Team,

Has anyone come up with cascading drop-down menu for ticket entry form. Like State selection would give County under it and then County selection gives Cities under it. 
This is very important for my implementation, my client wont accept it would it. Let me know if someone has a patch. 
Thanks 

Bond

Adding custom strings (i18n)

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Hi,

how can I add custom strings to a language-pack?

Regards,

chriss

Show ticket thread on email to client

How do I set banner-client.yaml changes, so they load in the browser upon refresh in osTicket 1.10?

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I changed,

\include\i18n\en_US\templates\page\banner-client.yaml

at,

body: >
       My new quote

I also changed $body in login.inc.php.

When I refresh the page, no changes are reflected in the browser.  I have tried multiple browsers, and I have reset the httpd server (IIS 7.5 Windows, in this case.)

I did not see any caching menu items in the Admin Panel of osTicket.

How do I set banner-client.yaml changes to load in osTicket 1.10?

Any help is appreciated.

Raphaël SVG Line Chart - Color Change?

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I'm sure I'm missing something, but I can't seem to find where the Raphaël SVG Line Chart's colors are defined.

I can see code similar to the following, but I'm unable to find where the property values are written.  I'm assuming it's in JS, somewhere.

<path style="stroke-linejoin: round; stroke-linecap: round;" fill="none" stroke="#a2bf2f" d="M40,280.33334L446.66666999999995,20" stroke-width="1.6" stroke-linejoin="round" stroke-linecap="round" stroke-dasharray="-1.6">
<circle cx="40" cy="280.33334" r="4.800000000000001" fill="#a2bf2f" stroke="none" style="">
<circle cx="446.66666999999995" cy="20" r="4.800000000000001" fill="#a2bf2f" stroke="none" style="">



-------  My Info  -------

osTicket Version: v1.9.7 (4be5782)
Web Server Software: Apache/2.4.7 (Ubuntu)
MySQL Version: 5.5.43
PHP Version: 5.5.9-1ubuntu4.9

Assignee vissible for end-user

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osTicket (v1.9.15)

Is it somehow possible to make it vissible for the end-user to see who is assigned to his or her ticket?
Do I need to edit the .php files, or is it somehow possible withen the GUI?
I cannot find it.....

Chrome Notifications

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As I am modifying osTicket further for our custom installation, I am finding it hard to share some of my modifications.

I can not simply copy and paste my code as it is usually wrapped around custom templates/style changes. I like to keep the modifications I am sharing easy to set up in your installation too, not just how it applies to my install.

That said, I have added a Chrome Notifications feature that I thought I'd share.

You will need to change the url to your osTicket installation, and maybe change the timer.. but simply adding this javascript to your staff section will alert staff members of new tickets using the Chrome Notification extension as long as they leave the main ticket page open (even if in the background)..

Adding Department and Help Topic Column to Tickets Page

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There used to be clear and concise instructions during the 1.6 days in 2012-2013 on how to add new columns in the tickets such as Department and Help Topic. 

I am searching the 1.9 Mod pages and the http://osticket.com/forum/discussion/75457/a-better-ticket-list/p6 and there is no clear and concise way anymore.

Has anyone successfully added a column on 1.9.xx? I have attached a picture of our old 1.6 page to display how we had multiple columns added. If anyone can show us how to do this for 1.9, it would be a huge help. 

You can see how we added Help Topic and Department below when we used 1.6. We need to do this for 1.9 now since we upgraded. Thanks.
image

Internals Notes

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Hi,
Which tables record the internals notes in DB.
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